AVAILABLE CASE STUDIES SOLUTIONS

Adolph Coors in the Brewing Industry
by Pankaj Ghemawat

Airborne Express
by Jan W. Rivkin

Apple Computer 2002
by David B. Yoffie and Yusi Wang

Apple Computer—1999
by David B. Yoffie and Mary Kwak

Bitter Competition: The Holland Sweetener Company versus NutraSweet (A)
by Adam M. Brandenburger and Julia Kou

BMG Entertainment
by Jan W. Rivkin and Gerrit Meier

British Satellite Broadcasting vs. Sky Television
by Pankaj Ghemawat

The Browser Wars, 1994-1998
by David B. Yoffie and Mary Kwak

Bunge: Poised for Growth
by David E. Bell and Mary Louise Shelman

Cola Wars Continue: Coke and Pepsi in the Twenty-First Century
by David B. Yoffie and Yusi Wang

Cola Wars Continue: Coke vs. Pepsi in the 1990s
by David B. Yoffie and Sharon Foley

Cooper Industries' Corporate Strategy (A)
by David J. Collis

Crown Cork & Seal in 1989
by Stephen P. Bradley

Global Healthcare Exchange
by Lynda M. Applegate and Jamie Ladge

Gucci Group N.V. (A)
by David B. Yoffie and Mary Kwak

Intel Corporation: 1968-1997
by Gary P. Pisano, David J. Collis, and Peter K. Botticelli

Intel Corporation: 1968-2003
by Ramon Casadesus-Masanell, David B. Yoffie, and Sasha Mattu

Leadership Online (A): Barnes & Noble vs. Amazon.com
by Pankaj Ghemawat and Bret J. Baird

L’Oreal and the Globalization of American Beauty
by Geoffrey G. Jones, David Kiron, Vincent Dessain, and Anders Sjoman

Making China Beautiful: Shiseido and the China Market
by Geoffrey G. Jones, Akiko Kanno, and Masako Egawa

Matching Dell (A)
by Jan W. Rivkin, Michael E. Porter, Charles E. Bruin, Markus Chappel, Thomas M. Galizia, and Laila J. Worrell

Microsoft in 2005
by David B. Yoffie, Darmesh M Mehta, and Rudina I Seseri

Nucor at a Crossroads
by Pankaj Ghemawat and Henricus J. Stander

Pandesic: The Challenges of a New Business Venture (A)
by Joseph L. Bower and Clark Gilbert

Power Play (A): Nintendo in 8-bit Video Games
by Adam M. Brandenburger, Monique Burnett, and Julia Kou

QUALCOMM, Inc. 2004
by David B. Yoffie, Pai-Ling Yin, and Elizabeth A. Kind

The Ready-to-Eat Breakfast Cereal Industry in 1994 (A)
by Kenneth S. Corts

Samsung Electronics
by Jordan I. Siegel and James Jinho Chang

Saturn: A Different Kind of Car Company
by Anita M. McGahan and Greg Keller

Space Data Corporation
by Alan D. MacCormack and Jay Wynn

Strategic Inflection: TiVo in 2003 (A)
by David B. Yoffie, Pai-Ling Yin, and Christina L. Darwall

Strategic Inflection: TiVo in 2005
by David B. Yoffie, Pai-Ling Yin, and Barbara Mack

Sunrise Medical, Inc.'s Wheelchair Products
by Anita M. McGahan

Tesco Plc.
by David E. Bell

Wal-Mart Stores in 2003
by Stephen P. Bradley, Pankaj Ghemawat, and Ken Mark

Wal-Mart Stores, Inc.
by Stephen P. Bradley and Pankaj Ghemawat

Walt Disney Company, The: The Entertainment King
by Michael G. Rukstad, David J. Collis, and Tyrell Levine

Wintel (A): Cooperation or Conflict
by David B. Yoffie, Ramon Casadesus-Masanell, and Sasha Mattu

Yahoo!: Business on Internet Time
by Jan W. Rivkin and Jay R. Girotto

7-Eleven, Inc.
by David E. Bell and Hal Hogan

The Aravind Eye Hospital, Madurai, India: In Service for Sight
by V. Kasturi Rangan

Arrow Electronics, Inc.
by Das Narayandas

Autobytel.com
by Youngme E. Moon

Barco Projection Systems (A): Worldwide Niche Marketing
by Rowland T. Moriarty

Biopure Corp.
by John T. Gourville

The Black & Decker Corporation (A): Power Tools Division
by Robert J. Dolan

Boston Fights Drugs (A): Designing Communications Research
by V. Kasturi Rangan

The Brita Products Company
by John A. Deighton

Burberry
by Youngme Moon, Erika Kussmann, Emma Penick, Susan Wojewoda, and Kerry Herman

Calyx & Corolla
by Walter J. Salmon and David Wylie

Citibank: Launching the Credit Card in Asia Pacific (A)
by V. Kasturi Rangan

CMR Enterprises
by Das Narayandas and Mary N. Neuner Caravella

Coca-Cola's New Vending Machine (A): Pricing to Capture Value, or Not?
by Charles King and Das Narayandas

Colgate-Palmolive Co.: The Precision Toothbrush
by John A. Quelch

Costco Companies, Inc.
by David E. Bell and Ann Leamon

Cumberland Metal Industries: Engineered Products Division—1980
by Benson P. Shapiro

Dell Online
by V. Kasturi Rangan and Marie Madelene Bell

Dell--New Horizons
by V. Kasturi Rangan and Marie Madelene Bell

Eastman Kodak Co.: Funtime Film
by Robert J. Dolan

Eddie Bauer, Inc.
by David E. Bell and Ann Leamon

FreeMarkets OnLine
by V. Kasturi Rangan

Goodyear: The Aquatred Launch
by John A. Quelch

H-E-B Own Brands
by V. Kasturi Rangan and Marie Madelene Bell

Heineken N.V.: Global Branding and Advertising
by John A. Quelch

Hilton HHonors Worldwide: Loyalty Wars
by John A. Deighton and Stowe Shoemaker

HubSpot: Inbound Marketing and Web 2.0
by Thomas J. Steenburgh, Jill Avery, and Naseem Ashraf Dahod

Inside Intel Inside
by Youngme Moon and Christina L. Darwall

Kingsford Charcoal
by Das Narayandas and Alison Berkley Wagonfeld

KONE: The MonoSpace Launch in Germany
by Das Narayandas and Gordon Swartz

Marketing Antidepressants: Prozac and Paxil
by Youngme Moon and Kerry Herman

Marketing James Patterson
by John A. Deighton

Marvel Enterprises, Inc.
by Anita Elberse

The Medicines Company
by John T. Gourville

Nestle Refrigerated Foods: Contadina Pasta and Pizza (A)
by V. Kasturi Rangan and Marie Madelene Bell

The New Beetle
by Rajiv Lal and Nilanjana R. Pal

Optical Distortion, Inc. (A)
by Darral G. Clarke

Population Services International: The Social Marketing Project in Bangladesh
by V. Kasturi Rangan

PROPECIA TM: Helping Make Hair Loss History
by Marta Wosinska and Youngme Moon

Real Madrid Club de Futbol
by John A. Quelch, Jose Luis Nueno, and Carin-Isabel Knoop

Rohm and Haas (A): New Product Marketing Strategy
by V. Kasturi Rangan and Lesley Susan

SaleSoft, Inc. (A)
by Das Narayandas

Samsung Electronics Company: Global Marketing Operations
by John A. Quelch and Anna Harrington

Sealed Air Corporation
by Robert J. Dolan

Siebel Systems: Anatomy of a Sale, Part 1
by John A. Deighton and Das Narayandas

Siebel Systems: Anatomy of a Sale, Part 2
by John A. Deighton and Das Narayandas

Siebel Systems: Anatomy of a Sale, Part 3
by John A. Deighton and Das Narayandas

Snapple
by John A. Deighton

Sony AIBO: The World's First Entertainment Robot
by Youngme E. Moon

Starbucks: Delivering Customer Service
by Youngme E. Moon and John A. Quelch

Steinway & Sons: Buying a Legend (A)
by John T. Gourville and Joseph B. Lassiter

TiVo
by Luc R. Wathieu and Michael Zoglio

Tweeter etc.
by John T. Gourville and George Wu

Virgin Mobile USA: Pricing for the Very First Time
by Gail J. McGovern

WESCO Distribution, Inc.
by Das Narayandas

Acme Investment Trust: January 2001
by Josh Lerner

The Acquisition of Consolidated Rail Corporation (A)
by Benjamin C. Esty, Lori A. Flees, and Mathew M Millett

Airbus A3XX: Developing the World's Largest Commercial Jet (A)
by Benjamin C. Esty and Michael Kane

ALZA and Bio-Electro Systems (A): Technological and Financial Innovation
by Josh Lerner and Peter Tufano

American Chemical Corp.
by William E. Fruhan and John P. Goldsberry

American Home Products Corp.
by David W. Mullins

Apax Partners and Dialog Semiconductor: March 1998
by G. Felda Hardymon, Josh Lerner, Antonio Alvarez-Cano, and Borja Martinez

Arundel Partners: The Sequel Project
by Timothy A. Luehrman

Butler Lumber Company
by Thomas R. Piper

The Case of the Unidentified Industries—1995
by William E. Fruhan

The Chad-Cameroon Petroleum Development and Pipeline Project (A)
by Benjamin C. Esty and Carrie Ferman

Chase Manhattan Corporation: The Making of America's Largest Bank
by Stuart C. Gilson and Cedric Escalle

Clarkson Lumber Company
by Thomas R. Piper

Cooper Industries, Inc.
by Thomas R. Piper

Cost of Capital at Ameritrade
by Mark L. Mitchell and Erik Stafford

Crown Cork & Seal/CarnaudMetalbox
by William E. Fruhan and William DeWitt

Dividend Policy at FPL Group, Inc. (A)
by Benjamin C. Esty and Craig F Schreiber

Dow Chemical's Bid for the Privatization of PBB in Argentina BUY NOW
by Mihir A. Desai and Alexandra de Royere

EMC Corporation: Response to Shareholder Litigation (A)
by Josh Lerner

The Fojtasek Companies and Heritage Partners: October 1998
by Josh Lerner

The Fojtasek Companies and Heritage Partners: March 1995
by Samuel L. Hayes and Josh Lerner

Foreign Exchange Hedging Strategies at General Motors: Competitive Exposures
by Mihir A. Desai and Mark Veblen

Francisco Partners
by Josh Lerner and David L. Gallo

Globalizing the Cost of Capital and Capital Budgeting at AES
by Mihir A. Desai and Douglas Kurt Schillinger

Gulf Oil Corp.—Takeover
by Kevin F. Rock

Humana, Inc.: Managing in a Changing Industry BUY NOW
by Stuart C. Gilson

ImmuLogic Pharmaceutical Corporation (Abridged)

by Josh Lerner

Hansson Private Label, Inc.: Evaluating an Investment in Expansion BUY NOW

by Erik Stafford, Joel L. Heilprin, Jeffrey DeVolder

Intel Corp.--1992
by Kenneth A. Froot

Interco
by Scott P. Mason

Investitori Associati: Exiting the Savio LBO (A)
by Josh Lerner, Dino Cattaneo and Giampiero Mazza

John M. Case Company
by Samuel L. Hayes

Kendle International Inc.
by Dwight B. Crane, Paul W. Marshall, and Indra Reinbergs

Kennecott Copper Corp.
by William E. Fruhan

Kohler Co.
by Belen Villalonga and Raphael Amit

Marriott Corp.: The Cost of Capital (Abridged)
by Richard S. Ruback

Massey-Ferguson Ltd.—1980
by Carliss Y. Baldwin and Scott P. Mason

MCI Communications Corp.—1983
by Bruce C. Greenwald

Microsoft/Intuit
by William E. Fruhan

MW Petroleum Corporation (A) BUY NOW
by Timothy A. Luehrman, Peter Tufano, and Barbara Wall

Navistar International
by Stuart C. Gilson and Jeremy Cott

Netscape's Initial Public Offering
by W. Carl Kester and Kendall Backstrand

Offshoring at Global Information Systems, Inc.
by William E. Fruhan

Petrolera Zuata, Petrozuata C.A.
by Benjamin C. Esty and Mathew M Millett

The Refinancing of Shanghai General Motors (A)
by Mihir A. Desai and Mark Veblen

RJR Nabisco
by Richard S. Ruback

Schroder Ventures: Launch of the Euro Fund
by Josh Lerner, Kate Bringham, and Nick Ferguson

Scott Paper Company
by Stuart C. Gilson and Jeremy Cott

Southport Minerals, Inc.
by William E. Fruhan

Spyder Active Sports - 2004
by Belen Villalonga, Dwight B. Crane, and James Quinn

The Exxel Group: September 1995
by Josh Lerner, Alex Hoye, and Gonzalo Pacanins

Toy World, Inc.
by W. Carl Kester

UAL Corporation
by Stuart C. Gilson and Jeremy Cott

Ultra: The Quest for Leadership (A)
by Dwight B. Crane and Ricardo Reisen de Pinho

Valuing a Cross-Border LBO: Bidding on the Yell Group BUY NOW
by Mihir A. Desai, Paolo Notarnicola, and Mark Veblen

Walt Disney Co.'s Yen Financing
by W. Carl Kester and William B. Allen

Williams, 2002
by Joshua D. Coval, Robin Greenwood, Peter Tufano

American Connector Company (A)
by Gary P. Pisano

Barilla SpA (A)
by Janice H. Hammond

Business Intelligence Software at SYSCO
by Andrew P. McAfee, Alison Berkley and Wagonfeld

Deaconess-Glover Hospital (A)
by Steven J. Spear and John Kenagy

Deutsche Allgemeinversicherung
by David M. Upton

Donner Co.
by Roy D. Shapiro

Dubai Ports Authority (A)
by Andrew P. McAfee, Karen Ooms-Walls, and Lubna Al Qasimi

The Evolution of Treatment: The Case of Diabetes
by Richard M.J. Bohmer, Jeffrey D. Street, and Laura Feldman

Exel PLC--Supply Chain Management at Haus Mart
by Zeynep Ton and Steven C. Wheelwright

Flextronics International, Ltd.
by Robert S. Huckman and Gary P. Pisano

Ford Motor Company: Supply Chain Strategy
by Robert D. Austin

Hank Kolb, Director, Quality Assurance
by Frank S. Leonard and W. Earl Sasser

IBM Corporation Turnaround
by Robert D. Austin and Richard L. Nolan

Innovation at 3M Corporation (A)
by Stefan H. Thomke and Ashok Nimgade

The iPremier Company (A): Denial of Service Attack
by Robert D. Austin, Larry Leibrock, and Alan Murray

Kristen's Cookie Co. (A)
by Roger E. Bohn

Large Scale Change at the WSSC
by Amy C. Edmondson and Corey B. Hajim

Madison Avenue: Digital Media Services (A)
by Steven J. Spear and Jeremy B Dann

Manzana Insurance: Fruitvale Branch (Abridged)
by Steven C. Wheelwright

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
by Roy D. Shapiro and Michael D. Watkins

Microsoft Office 2000
by Alan D. MacCormack and Kerry Herman

Moore Medical Corporation
by Andrew P. McAfee and Gregory Bounds

Mount Auburn Hospital: Physician Order Entry
by Andrew P. McAfee, Sarah MacGregor, and Michael Benari

National Cranberry Cooperative
by Jeffrey G. Miller

National Cranberry Cooperative (Abridged)
by Roy D. Shapiro

Oracle Corporation
by Frances X. Frei and Hanna Rodriguez-Farrar

QuickMedx Inc.
by Richard M.J. Bohmer and Jonathan P Groberg

Red Hat and the Linux Revolution
by Alan D. MacCormack and Kerry Herman

Rich-Con Steel
by Andrew P. McAfee

The Rise and Fall of Iridium
by Alan D. MacCormack and Kerry Herman

Sport Obermeyer Ltd.
by Janice H. Hammond and Ananth Raman

Sun Microsystems, Inc. (A)
by Steven C. Wheelwright

Toyota Motor Manufacturing, U.S.A., Inc.
by Kazuhiro Mishina

Vandelay Industries, Inc.
by Andrew P. McAfee and David M. Upton

Workplace Safety at Alcoa (B)
by Steven J. Spear

Zara: IT for Fast Fashion
by Andrew P. McAfee, Vincent Dessain, and Anders Sjoman

Appex Corp.
by Nitin Nohria

Cirque du Soleil
by Thomas J. DeLong and Vineeta Vijayaraghavan

First Community Bank (A)
by Rosabeth M. Kanter

General Dynamics: Compensation and Strategy (A)
by Kevin J. Murphy

Human Resources at Hewlett-Packard (A)
by Michael Beer and Gregory C. Rogers

John Smithers at Sigtek
by Todd D. Jick

Merck & Co., Inc. (A)
by Kevin J. Murphy

Nordstrom: Dissension in the Ranks? (A)
by Robert L. Simons and Hilary Weston

Otis Elevator: Accelerating Business Transformation with IT
by F. Warren McFarlan and Brian Delacey

People Express (A)
by Leonard A. Schlesinger and Debra Whitestone

People Express Airlines: Rise and Decline
by Michael Beer

SG Cowen: New Recruits
by Thomas J. DeLong and Vineeta Vijayaraghavan

Visionary Design Systems: Are Incentives Enough?
by George P. Baker and Karin B Monsler

ACTC Customer Service Department
by Michael J. Roberts

Alison Brown of Compass Records
by Teresa M. Amabile and Amy Blitz

Allen Lane
by Howard H. Stevenson and Michael J. Roberts

Arnold Communications
by Teresa M. Amabile and Jeremiah Weinstock

ArthroCare
by Michael J. Roberts

Boston Beer Company: Light Beer Decision
by Linda A. Cyr, Joseph B. Lassiter, and Michael J. Roberts

Charles Schwab in 2002
by Lynda M. Applegate, F. Warren McFarlan, and Jamie Ladge

Chemdex.com
by William A. Sahlman, Michael J. Roberts and Laurence E. Katz

Corporate New Ventures at Procter & Gamble
by Teresa M. Amabile and Dean Whitney

Crunch
by Paul W. Marshall and Jeremy B Dann

Dan Gordon
by Michael J. Roberts

Ducati & Texas Pacific Group - A "Wild Ride" Leveraged Buyout
by Walter Kuemmerle and William J. Coughlin

Georgian Glass and Mineral Water
by Walter Kuemmerle and Chad S Ellis

GolfLogix: Measuring the Game of Golf
by John T. Gourville and Professor Jerry N. Conover

Guidant: Radiation Therapy
by Michael J. Roberts and Diana S. Vogel

Heather Evans
by Howard H. Stevenson and Michael J. Roberts

Howard Head and Prince Manufacturing, Inc
by Howard H. Stevenson

Howard Schultz and Starbucks Coffee Company
by Nancy F. Koehn

ICEDELIGHTS
by Michael J. Roberts

Infosys: Financing an Indian Software Start-Up
by Walter Kuemmerle and William J. Coughlin

ING DIRECT
by James L. Heskett

Ingvar Kamprad and IKEA
by Christopher A. Bartlett and Ashish Nanda

Johnsonville Foods
by Michael J. Roberts

Johnsonville Sausage Co. (A)
by Michael J. Roberts

Joint Juice
by Michael J. Roberts and Alison Berkley Wagonfeld

Keurig
by Paul W. Marshall and Jeremy B Dann

Leadership in Crisis: Ernest Shackleton and the Epic Voyage of the Endurance
by Nancy F. Koehn, Erica Helms, and Philip Mead

Learning from LeapFrog: Creating Educational and Business Value
by Lynda M. Applegate, Christopher Dede, and Susan Saltrick

Managing Segway's Early Development
by Richard G. Hamermesh and David Kiron

Mercury Rising: Knight Ridder's Digital Venture
by Clark Gilbert

NanoGene Technologies, Inc.
by Linda A. Cyr and Michael J. Roberts

Officenet (A): Making Entrepreneurship Work in Argentina
by Walter Kuemmerle and William J. Coughlin

ONSET Ventures
by Michael J. Roberts

Private Communications Corporation (A)
by Michael J. Roberts and Nicole Keller

Promise (A): Building a Consumer Finance Company in Japan
by Walter Kuemmerle and William J. Coughlin

R&R
by Howard H. Stevenson

Sheila Mason & Craig Shepherd
by Michael J. Roberts and Todd H Thedinga

Shurgard Self-Storage: Expansion to Europe
by Richard G. Hamermesh and Indra Reinbergs

Spotfire: Managing a Multinational Start-Up
by Walter Kuemmerle and Chad S Ellis

Vermeer Technologies (A): A Company Is Born
by Ashish Nanda and Takia Mahmood

Walnut Venture Associates (A): RBS Group Investment Memorandum
by Michael J. Roberts

Zipcar: Refining the Business Model
by Myra M. Hart, Michael J. Roberts, and Julia Stevens

3M Optical Systems: Managing Corporate Entrepreneurship
by Christopher A. Bartlett and Afroze A Mohammed

3M: Profile of an Innovating Company
by Christopher A. Bartlett and Afroze A Mohammed

Asahi Breweries Ltd.
by Malcolm S. Salter

The Augusta National Golf Club Controversy (A)
by Herman B. Leonard, Marc J. Epstein, and Melissa Tritter

BAE Automated Systems (A): Denver International Airport Baggage-Handling System
by Lynda M. Applegate, Ramiro Montealegre, Carin-Isabel Knoop, and H. James Nelson

Ben & Jerry's Homemade Ice Cream, Inc.: Keeping the Mission(s) Alive
by John B. Theroux

Body Shop International
by Christopher A. Bartlett

BRL Hardy: Globalizing an Australian Wine Company
by Christopher A. Bartlett

Caterpillar Tractor Co.
by Christopher A. Bartlett

Children's Hospital and Clinics (A)
by Amy C. Edmondson, Michael Roberto, and Anita L. Tucker

Decision Making at the Top: The All-Star Sports Catalog Division
by David A. Garvin and Michael Roberto

Decision-Making Exercise (A)
by David A. Garvin and Michael Roberto

Deloitte & Touche (A): A Hole in the Pipeline
by Rosabeth M. Kanter and Jane Roessner

E-commerce at Williams-Sonoma
by Rosabeth M. Kanter and Daniel Galvin

Emerging Business Opportunities at IBM (A)
by David A. Garvin and Lynne Levesque

EMI and the CT Scanner (A)
by Christopher A. Bartlett

Executive Decision Making at General Motors
by David A. Garvin and Lynne Levesque

Garanti Bank: Transformation in Turkey
by Rosabeth M. Kanter, Maximilian Martin, and Daniel Galvin

GE's Two-Decade Transformation: Jack Welch's Leadership
by Christopher A. Bartlett and Meg Wozny

Harvey Golub: Recharging American Express
by David A. Garvin and Artemis March

Honda (A)
by Evelyn T. Christiansen and Richard Pascale

Kentucky Fried Chicken (Japan) Ltd.
by Christopher A. Bartlett

Komatsu Ltd.
by Christopher A. Bartlett

Lincoln Electric Co.
by Norman A. Berg

Lincoln Electric: Venturing Abroad
by Christopher A. Bartlett and Jamie O'Connell

McKinsey & Co.: Managing Knowledge and Learning
by Christopher A. Bartlett

Paul Levy: Taking Charge of the Beth Israel Deaconess Medical Center (A)
by David A. Garvin and Michael Roberto

Philips versus Matsushita: The Competitive Battle Continues
by Christopher A. Bartlett

Procter & Gamble Europe: Vizir Launch
by Christopher A. Bartlett

R.R. Donnelley & Sons: The Digital Division
by David A. Garvin and Artemis March

Shinhan Financial Group (A)
by Rosabeth M. Kanter and Ryan Leo Raffaelli

Taco Bell Inc. (1983-1994)
by Lynda M. Applegate, Leonard A. Schlesinger, and Dave DeLong

Adobe Systems Incorporated
by Mary Tripsas

CareGroup
by Robert D. Austin and F. Warren McFarlan

Cathay Pacific: Doing More with Less
by F. Warren McFarlan and Fred Young

Charles Schwab Corporation (A)
by F. Warren McFarlan and Nicole Keller

Cisco Systems Architecture: ERP and Web-enabled IT
by Richard L. Nolan, Kelley Porter, and Christina Akers

Cisco Systems, Inc.: Implementing ERP
by Robert D. Austin, Richard L. Nolan, and Mark J. Cotteleer

Enabling Business Strategy with IT at the World Bank
by F. Warren McFarlan and Brian Delacey

Li & Fung (A): Internet Issues
by F. Warren McFarlan and Fred Young

Mrs. Fields Cookies
by James I. Cash

Singapore Unlimited: Building the National Information Infrastructure
by Lynda M. Applegate, John L. King, Soon-Siong Neo, and Carin-Isabel Knoop

C&S Wholesale Grocers: Self-Managed Teams
by Thomas J. DeLong, Tejal Mody, and David Ager

Charlotte Beers at Ogilvy & Mather Worldwide (A)
by Herminia M. Ibarra and Nicole Sackley

Donna Dubinsky and Apple Computer, Inc. (A)
by Todd D. Jick and Mary C. Gentile

Erik Peterson (A)
by John J. Gabarro

The Firmwide 360-degree Performance Evaluation Process at Morgan Stanley
by M. Diane Burton

Harrah's Entertainment, Inc: Rewarding Our People
by Thomas J. DeLong and Vineeta Vijayaraghavan

Iggy's Bread of the World
by Kathleen L. McGinn and Alexis Lefort

Jack Smith (A): Career Launch at Toyota
by Steven J. Spear and Courtney Purrington

Karen Leary (A)
by Linda A. Hill

Leading the Josie Esquivel Franchise (A)
by Boris Groysberg and Laura Morgan Roberts

Lisa Benton (A)
by Linda A. Hill

Managing Xerox's Multinational Development Center
by Russell A. Eisenstat

Managing Xerox's Multinational Development Center (Abridged)
by Herminia M. Ibarra

Meg Whitman at eBay Inc. (A)
by Linda A. Hill and Maria Farkas

Peter Browning and Continental White Cap (A)
by Todd D. Jick and Mary C. Gentile

Procter & Gamble: Global Business Services
by Thomas J. DeLong, Warren Brackin, Alex Cabanas, Phil Shellhammer, and David L. Ager

Reverend Jeffrey Brown: Cops, Kids and Ministers
by Kathleen L. McGinn and Alexis Lefort

Rob Parson at Morgan Stanley (A)
by M. Diane Burton

Rudi Gassner and the Executive Committee of BMG International (A)
by Linda A. Hill

Safe to Say at Prudential Financial
by Amy C. Edmondson and Corey B. Hajim

Taran Swan at Nickelodeon Latin America (A)
by Linda A. Hill and Kristin Doughty

Trilogy University
by Thomas J. DeLong and Michael Paley

USA TODAY: Pursuing the Network Strategy (A)
by Michael L. Tushman, Michael J. Roberts, and David Kiron

Utah Symphony and Utah Opera: A Merger Proposal
by Thomas J. DeLong and David L. Ager

Veridian: Putting a Value on Values
by Rakesh Khurana, Joel Podolny, and Jaan Margus Elias

Wolfgang Keller at Konigsbrau-TAK (A)
by John J. Gabarro

Benihana of Tokyo
by W. Earl Sasser

Club Med (A)
by Christopher Hart

The Dana-Farber Cancer Institute
by Richard M.J. Bohmer and Ann Winslow

The Duke Heart Failure Program
by Richard M.J. Bohmer and Laura Feldman

Euro Disney: The First 100 Days
by Gary W. Loveman and Leonard A. Schlesinger

Habitat for Humanity International
by Gary W. Loveman

Intermountain Health Care
by Richard M.J. Bohmer, Amy C. Edmondson, and Laura Feldman

JetBlue Airways: Starting from Scratch
by Jody H. Gittell and Charles A. O'Reilly

Laura Ashley and Federal Express Strategic Alliance
by Gary W. Loveman

Monster.com: Success Beyond the Bubble
by Roger H. Hallowell and Cate Reavis

Morgan Stanley Dean Witter Private Client Services
by Thomas J. DeLong, David M. Darst, Ann K Rusher, and Catherine M. Conneely

NYPD New
by James L. Heskett

The Ritz-Carlton Hotel Company
by Sandra J. Sucher and Stacy McManus

Shouldice Hospital Limited
by James L. Heskett

Sothebys.com
by Roger H. Hallowell and Abby J. Hansen

Southwest Airlines 2002: An Industry Under Siege
by James L. Heskett

Southwest Airlines: 1993 (A)
by James L. Heskett and Roger H. Hallowell

University Health Services: Walk-In Clinic
by David H. Maister, Shauana Doyle, and Rocco Pigneri

Virtual Vineyards
by Jeffrey F. Rayport, Alvin J. Silk, Lisa Klein Pearo, and Thomas A. Gerace

Accounting Fraud at WorldCom
by Robert S. Kaplan and David Kiron

The Bridgespan Group
by Allen S. Grossman and John D. Kalafatas

Jumpstart
by Allen S. Grossman

Merck Global Health Initiatives (A)
by James E. Austin, Diana Barrett, and James Weber

Starbucks and Conservation International
by James E. Austin and Cate Reavis

Sustainable Development at Shell (A)
by Jane Wei-Skillern

Timberland and Community Involvement
by James E. Austin and Jaan Elias

Timberland: Commerce and Justice
by James E. Austin, Herman B. Leonard, and James Quinn

Bill French, Accountant
by Neil E. Harlan

Birch Paper Company
by Neil E. Harlan

Boston Lyric Opera
by Robert S. Kaplan and Dennis Campbell

Bridgeton Industries: Automotive Component & Fabrication Plant
by Robin Cooper

Chemalite, Inc.
by David A. Wilson

Citibank: Performance Evaluation
by Robert L. Simons and Antonio Davila

Codman & Shurtleff, Inc.: Planning and Control System
by Robert L. Simons

The Co-operative Bank
by Robert S. Kaplan and Srikant M. Datar

Depreciation at Delta Air Lines and Singapore Airlines (A)
by William J. Bruns and Jeremy Cott

Destin Brass Products Co.
by William J. Bruns

eBay Inc.: Internet Success or Fairy Tale?
by David F. Hawkins and Jacob Cohen

Empire Glass Company (A)
by David F. Hawkins

Enron Corporation: May 6, 2001 Sell Recommendation
by David F. Hawkins and Jacob Cohen

Farmington Industries, Inc.: Managing Currency Exposure Risk
by David F. Hawkins and Jacob Cohen

The Great Atlantic & Pacific Tea Company, Inc.
by David F. Hawkins and Jacob Cohen

Harnischfeger Corp.
by Krishna G. Palepu

Identify the Nonprofit
by Regina E. Herzlinger and Ramona Hilgenkamp

John Deere Component Works (A)
by Robert S. Kaplan

Kanthal (A)
by Robert S. Kaplan

Land Securities Group (A): Choosing Cost or Fair Value on Adoption of IFRS
by Edward J. Riedl

Microsoft's Financial Reporting Strategy
by Dawn Matsumoto and Robert Bowen

Mobil USM&R (A): Linking the Balanced Scorecard
by Robert S. Kaplan

Novartis (A): Being a Global Leader
by Srikant M. Datar and Carin-Isabel Knoop

Novartis Pharma: The Business Unit Model
by Srikant M. Datar, Carin-Isabel Knoop, and Cate Reavis

PolyMedica Corporation (A)
by David F. Hawkins and Jacob Cohen

Polysar Limited
by Robert L. Simons

Prestige Telephone Company
by William J. Bruns

Procurement at Betapharm Corp. (A)
by Susan L. Kulp and Taylor Randall

Seligram, Inc.: Electronic Testing Operations
by Robin Cooper

Stamford International Inc.
by David F. Hawkins

Standard International Inc. (A)
by David F. Hawkins

The Super Project
by Richard F. Vancil

Vyaderm Pharmaceuticals
by Robert L. Simons and Indra Reinbergs

Wells Fargo Online Financial Services (A)
by Robert S. Kaplan and Nicole Keller

WorldCom, Inc.: Two Views
by David F. Hawkins

Acid Rain: The Southern Co. (A)
by Forest L. Reinhardt

Argentine Paradox: The, Economic Growth and the Populist Tradition
by Rafael M. Di Tella and Ingrid Vogel

Brazil: Embracing Globalization?
by Laura Alfaro

Brazil at the Wheel
by Geoffrey G. Jones

Burroughs Wellcome and AZT (A)
by Willis Emmons

Chile: The Latin American Tiger?
by Robert E. Kennedy and Teresita Ramos

China: Facing the 21st Century
by Robert E. Kennedy and Katherine Marquis

Chiquita Brands International (A)
by Debora L. Spar and Terence Mulligan

Currency Crises
by Robert E. Kennedy and Brian Irwin

Du Pont Freon Products Division (A)
by Richard H.K. Vietor and Forest L. Reinhardt

European Monetary Union
by Richard H.K. Vietor and Sabina M. Ciminero

Forever: De Beers and U.S. Antitrust Law
by Debora L. Spar and Jennifer Burns

Gerber Products Company: Investing in the New Poland
by Debora L. Spar

Globalizing Consumer Durables: Singer Sewing Machine before 1914
by Geoffrey G. Jones and David Kiron

Hitting the Wall: Nike and International Labor Practices
by Debora L. Spar and Jennifer Burns

Inequality and the "American Model"
by Rafael M. Di Tella and Ingrid Vogel

James Burke: A Career in American Business (A)
by Richard S. Tedlow and Wendy Smith

Japan: "Free, Fair, and Global?"
by Richard H.K. Vietor and Stephen E. Lynagh

The Japanese Facsimile Industry in 1990
by Michael J.Enright

Japan's Automakers Face Endaka
by Debora L. Spar, Julia Kou, Elizabeth B. Stein, and Karen Gordon

Life, Death, and Property Rights: The Pharmaceutical Industry Faces AIDS in Africa
by Debora L. Spar and Nick Bartlett

Malaysia: Capital and Control
by Rawi E. Abdelal and Laura Alfaro

Multinational Corporations in Apartheid-era South Africa: The Issue of Reparations
by Geoffrey G. Jones and Cate Reavis

Regarding NAFTA
by Debora L. Spar and Elizabeth B. Stein

Russia: The End of a Time of Troubles?
by Rawi E. Abdelal

Singapore
by Forest L. Reinhardt and Edward Prewitt

Spain: Straddling the Atlantic
by Rafael M. Di Tella and Ingrid Vogel

Standard Oil Co.: Combination, Consolidation, and Integration (Abridged)(A)
by Thomas K. McCraw

Toys "R" Us Japan
by Debora L. Spar

U.S. Current Account Deficit
by Laura Alfaro, Rafael M. Di Tella, Ingrid Vogel, Renee Kim, and Matthew Johnson

White Nights and Polar Lights: Investing in the Russian Oil Industry
by Debora L. Spar, William W. Jarosz, and Julia Kou

Worker Rights and Global Trade: The U.S.-Cambodia Bilateral Textile Trade Agreement
by Regina M. Abrami

Xerox and Fuji Xerox
by Benjamin Gomes-Casseres

Accounting and Control
Citibank Performance Evaluation (HBS case)
The Earnings Game: Everyone Plays, Nobody Wins (HBR article)
Performance Pay at safelite Auto Glass (A) (HBS case)
Wells Fargo Online Financial Services (A) (HBS case)

Balanced Scorecard: Measures That Drive Performance (HBR article)
Co-Operative Bank (HBS case)
Destin Brass Products Co. (HBS case)
Kanthal (A) (HBS case)
Value Innovation: The Strategic Logic of High Growth (HBR article)

Business and Government
China: Facing The 21st Century (HBS case)
Going Global: Lessons from Late Movers (HBR article)
Hitting The Wall: Nike And International Labor Practices (HBS case)
Note on Money and Monetary Policy (HBS case)
Toys "R" Us Japan (HBS case)

End of Corporate Imperialism (Classic) (HBR article)
Li & Fung (A): Beyond "Filling in The Mosaic"—1995-98 (HBS case)
Procter & Gamble Japan (A) (HBS case)
Right Way To Go Global: An Interview with Whirlpool CEO David Whitwam (HBR article)

Competitive Strategy
Apple Computer-2002 (HBS case)
Cola Wars Continue: Coke and Pepsi in the Twenty-First Century (HBS case)
The Core Competence of the Corporation (HBR article)
Oil and Wasser (HBR case)
Wal-Mart 2005 (HBS case)
What Is Strategy? (HBR article)
Zara: Fast Fashion (HBS case)

Core Competence of the Corporation (HBR article)
Creating New Market Space (HBR article)
How Competitive Forces Shape Strategy (HBR article)
Matching Dell (HBS case)
Wal-Mart Stores, Inc. (HBS case)
What is Strategy? (HBR article)

Entrepreneurship
Entrepreneurial Insights (Multimedia Case)
Golflogix: Measuring The Game of Golf (HBS case)
How Entrepreneurs Craft Strategies That Work (HBR article)
How to Write a Great Business Plan (HBR article)
Ingvar Kamprad and Ikea (HBS case)
Note on Business Model Analysis for the Entrepreneur (HBS case)
Zipcar: Refining The Business Model (HBS case)

Charles Schwab In 2002 (HBS case)
How to Write a Great Business Plan (HBR article)
Ingvar Kamprad and Ikea (HBS case)
Johnsonville Sausage Co. (A) (HBS case)
Serengeti Eyewear: Entrepreneurship Within Corning, Inc. (HBS case)

Finance
Cost of Capital at Ameritrade (HBS case)
Dell's Working Capital (HBS case)
How Venture Capital Works (HBR article)
Netscape's Initial Public Offering (HBS case)
A Note on the Initial Public Offering Process (HBS Note)

Advanced Technologies, Inc. (HBS case)
Case of the Unidentified Industries—1995 (HBS case)
Clarkson Lumber Co. (HBS case)
Making the Deal Real: How GE Capital Integrates Acquisitions (HBR article)
MW Petroleum Corp. (A) (HBS case)

General Management
GE's Two-Decade Transformation: Jack Welch's Leadership (HBS case)
P&G Japan: The Sk-Ii Globalization Project (HBS case)
Silvio Napoli at Schindler India (A) (HBS case)
The Sputtering R&D Machine (HBR Case Study)
Strategic Stories: How 3M Is Rewriting Business Planning (HBR article)
What You Don't Know about Making Decisions (HBR article)

EMI and the CT Scanner (A) (HBS case)
Followership: It's Personal, Too (HBR article)
GE's Two-Decade Transformation: Jack Welch's Leadership (HBS case)
Strategic Stories: How 3M is Rewriting Business Planning (HBR article)
What Holds The Modern Company Together? (HBR article)
What Really Works (HBR article)

Human Resources Management
Dealing With High Maintenance Individuals, (Video) Streaming (Video)
The Micromanager (HBR Case)
Off-Ramps and On-Ramps: Keeping Talented Women on The Road to Success (HBR article)
One More Time: How Do You Motivate Employees? (HBR article)
Six Dangerous Myths About Pay (HBR article)
Sonoco Products Company (A): Building a World-Class HR Organization (HBS case)
Visionary Design Systems: Are Incentives Enough? (HBS case)

Executive Women and the Myth of Having it All (HBR article)
How to Motivate Your Problem People (HBR article)
Making of a Corporate Athlete (HBR article)
Motorola-Penang (HBS Case)
Warner Cable (A) (HBS Case)

Management of Information Systems
Dairy Farm Group: Redesign of Business Systems and Processes (HKU case)
IT Doesn't Matter (HBR article)
Li & Fung: Internet Issues (A) (HBS case)
Putting The Enterprise into the Enterprise System (HBR article)

Bellsouth Enterprises: The Cellular Billing Project (HBS case)
IT Doesn't Matter (HBR article)
Managing by Wire (HBR article)
United Services Automobile Association (USAA) (HBS case)

Marketing
BMWfilms (HBS case)
Buzz on Buzz (HBR article)
Holding Fast (HBR case)
How Do You Know When the Price Is Right? (HBR article)
Ikea Invades America (HBS case)
Note on Marketing Strategy (HBS case)
Starbucks: Delivering Customer Service (HBS case)
Virgin Mobile USA: Pricing For the Very First Time (HBS case)
XM Satellite Radio (A) (HBS case)

Barco Projection Systems (A): Worldwide Niche Marketing (HBS case)
Black & Decker Corp. (A): Power Tools Division (HBS case)
Customer Intimacy and Other Value Disciplines (HBR article)
Mismanagement of Customer Loyalty (HBR article)
Rohm and Haas (A): New Product Marketing Strategy (HBS case)
What The Hell is "Market Oriented?" (HBR article)

Negotiations
Freemark Abbey Winery (HBS case)
Hidden Challenge of Cross-Border Negotiations (HBR article)
Luna Pen (A) (HBS case)
Right Game: Use Game Theory to Shape Strategy (HBR article)
Risky Business: Trust In Negotiations (NEG article)
Six Habits of Merely Effective Negotiators (HBR article)
Smart Alternatives to Lying In Negotiation (NEG article)

Coca-Cola Co. (A): The Rise and Fall of M. Douglas Ivester (HBS case)
Hidden Challenge of Cross-Border Negotiations (HBR article)
Right Game: Use Game Theory to Shape Strategy (HBR article)
Six Habits of Merely Effective Negotiators (HBR article)

Operations Management
Barilla Spa (A) (HBS case)
Decoding The DNA of the Toyota Production System (HBR article)
Ideo Product Development (HBS case)
Inventory-Driven Costs (HBR article)
A Pain in the (Supply) Chain (HBR Case Study)
What is the Right Supply Chain for Your Products? (HBR article)

Barilla Spa (A) (HBS case)
Disruptive Technologies: Catching The Wave (HBR article)
Hewlett-Packard: Singapore (A) (HBS case)
We've Got Rhythm! Medtronic Corp.'s Cardiac Pacemaker Business (HBS case)
What Is the Right Supply Chain For Your Products? (HBR article)

Organizational Behavior & Leadership
Building Your Company's Vision (HBR article)
Harnessing The Science of Persuasion (HBR article)
The Hidden Traps in Decision Making (HBR article)
Leadership That Gets Results (HBR article)
Mount Everest—1996 (HBS case)
What Leaders Really Do (HBR article)
What Makes A Leader? (HBR article)

Charlotte Beers at Ogilvy & Mather Worldwide (A) (HBS case)
Leadership That Gets Results (HBR article)
Leading Change: Why Transformation Efforts Fail (HBR article)
Why Should Anyone Be Led By You? (HBR article)
Wolfgang Keller at Konigsbrau-Hellas A.E. (A) (HBS case)

Service Management
Ebay (A): The Customer Marketplace (HBS case)
Four Seasons Goes To Paris: "53 Properties, 24 Countries, 1 Philosophy" (HBS case)
How Do You Grow A Premium Brand? (HBR Case)
Jetblue Airways: Starting From Scratch (HBS case)
Rapid Rewards at Southwest Airlines (HBS case)
Southwest Airlines--2002: An Industry Under Siege (HBS case)
University Health Services: Walk-In Clinic (HBS case)
Zipcar: Influencing Customer Behavior (HBS case)

Federal Express: The Money Back Guarantee (A) (HBS case)
Four Seasons Goes To Paris: "53 Properties, 24 Countries, 1 Philosophy" (HBS case)
Ritz-Carlton Hotel Co. (HBS case)
Shouldice Hospital Limited (HBS case)

Social Enterprise & Ethics
Accounting Fraud at WorldCom (HBS case)
The Enron Collapse (IMD case)
Ikea's Global Sourcing Challenge: Indian Rugs and Child Labor (A) (HBS case)
Kathryn McNeil (A) (HBS case)
Managing Conflict in a Diverse Workplace (HBS case)
Parable of the Sadhu (HBR article)
The Shakedown (HBR Case)
This Case Sucks: Beavis, Butt-Head, And TV Content (A) (HBS case)
What's a Business For? (HBR article)

Discipline Of Building Character (HBR article)
Merck & Co., Inc.: Addressing Third-World Needs (A) (HBS case)
Parable of the Sadhu (Classic) (HBR article)
Royal Dutch/Shell in Nigeria (A) (HBS case)